Terms and Conditions
Please read below Terms and Conditions before you book with us.
Please read the booking conditions carefully before you commit to a firm booking:
The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph Inclusive.
No contract will come into existence between us until we accept your booking and we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds.
All services offered are subject to availability. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party you have their express authorization, to use their credit or debit card) and has sufficient funds to cover the cost of the arrangements which you book with us. When we receive and accept your booking, we will send you a confirmation e-mail and invoice and debit payment from you.
If you make a booking by telephone, you must provide all the information we require. You must also ensure that all the information provided is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their authorization to use their credit or debit card which has sufficient funds to cover the cost of the arrangements. If we accept your booking, we shall debit payment from you and send a confirmation invoice. From this point cancellation charges will apply: As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.
a) Package Holidays
Consisting of transport and accommodation booked at the same time and invoiced as a fully inclusive cost.
b) Other Travel Arrangements
Arrangements such as accommodation or transport booked together but quoted separately and subsequently itemized on your invoice, or the purchase of a flight or accommodation booked on its own. In the case of "Other Travel Arrangements", Blueberry Travels Ltd. act only as an agent between you and our suppliers with whom you will be in contract. Copies of their terms and conditions are available on request. All travel arrangements that include scheduled flights are subject to IATA conditions of carriage, which are also available on request.
3) DEPOSITS AND PAYMENTS
a) When making a booking you must pay in full. However, there might be some bookings where a deposit will be acceptable to issue your tickets. This amount will depend on the type of service being booked and will be advised at the time of booking. Some airlines require tickets to be issued at the time of booking, in which case the deposit will be at least the full cost of the ticket, which may not be refundable. When we have received your deposit, we will issue a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. Please check all the documents carefully and notify us of any inaccuracies within 24 hours of receipt. If you do not contact us within 24 hours of receipt we cannot accept any liability for errors made by us. We will endeavour to assist in all cases but if you make a mistake, we will pass on any costs incurred to rectify the error. We will require payment of the remaining balance as shown on your confirmation invoice not less than eight weeks before your departure from the UK. If you book within eight weeks of departure from the UK, we will require full payment at the time of booking. Deposits are non-refundable and should you fail to pay the money when it is due we reserve the right to cancel your booking and retain the deposit that has been paid or pass on any increase if applicable. Travel documents will not be released until we have received the full payment.
b) For Other Travel Arrangements, where we act as an agent between you and the airline, they may request the payment to be brought forward, in which case we will notify you of the change. This usually occurs when an airline withdraws a fare and requests all the tickets to be issued by a particular date with old fares. If you are unable to pay at that time, your booking will subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably, we cannot accept responsibility for any losses which you may incur in these circumstances.
4) CANCELLATION BY YOU
If you need to cancel a confirmed booking you must contact us. To cover the cost of administration and cancellation charges imposed by suppliers and for the possibility that we will not be able to resell the services, we have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply.
Unless otherwise stated in your Confirmation, Packages or Flights are completely non changeable and non refundable.
5) ALTERATION BY YOU
a) A Package Holiday;
If you wish to make a change to a confirmed booking please contact us. We will contact the concerned suppliers on your behalf and advise you the charges if changes are permitted.
Name Changes are not permitted.
In all cases a change to the outbound travel date, once confirmed, is regarded as a cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly airlines may consider a name or other change to an existing booking, as a cancellation and rebooking, with up to 100% cancellation charge. If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost if the number of passengers travelling has altered. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance. No refunds can be given for part used or unused services.
6) CANCELLATION BY US
a) Package Holidays
We aim to provide the travel arrangements you have booked without any changes. However if you do not pay the balance when due or where there are not enough people booked on the holiday for it to operate we may have to cancel it. We also reserve the right to cancel your holiday in any circumstances but will not do so within 8 weeks of departure, except for reasons outside our control. If we have to cancel for any other reason we will offer you an alternative holiday if available, compensation where appropriate or a full refund.
Compensation will not be payable when the cancellation is due to events beyond our control (force majeure), such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.
7) ALTERATION BY US
a) Package Holidays
Although it is unlikely, but we may have to make changes to your travel arrangement and reserve the right to do so. We will inform you about the changes if applicable at the time of booking, or as soon as possible once you have booked with us. If a change is necessary, such as alteration of your outward/return flight by more than 12 hours, change of resort, or reduction in standard of your accommodation, you will be offered the choice of:
(i) Accepting the change
(ii) Accepting an alternative, if available
(iii) Receiving a full refund of all monies paid, less any insurance premium or alteration costs already incurred. If the alteration results in a reduction of the total cost of your travel arrangements, we will make an appropriate refund. We will offer compensation for the change imposed providing it does not arise from circumstances outside our control.
b) Other Travel Arrangements
Where we only act as a booking agent, particularly in the case of air tickets, we may not be notified of a major change before you travel. We recommend once you have departed the UK you should check directly with the airline for any schedule changes. In the case of "no-frills" airline, you should check the airline website. If we are notified by the airline, we will advise you as soon as possible. If there is a major change with a scheduled airline that is not acceptable by you, we will offer you an alternative if available, or a full refund for that service, subject to supplier conditions, less insurance premiums and Airline Failure Protection where applicable. In the case of "no-frills" airline alternative flights or a refund may not be available. If your chosen alternative costs more, you must pay the difference.
8) LOST TICKETS OR VOUCHERS
We aim to dispatch your travel documents 21 days prior to departure. If you have not received your documents or have misplaced them, you must inform us at least 10 days prior to the departure. Failure to do so may result in additional charges as special arrangement will be required. Tickets and passes for special events may be irreplaceable, and in the case of other documents there may be additional charges for reissuance.
9) CHANGES IN PRICE
a) Package Holidays
The prices shown are correct at the time of publication. You will be notified of any change to the prices at the time of booking, and our website will have updated price. We reserve the right to increase the price after the booking if any increase in price occurs in respect of:
(i) Air fares or other transport costs
(ii) Taxes or duties payable, including new taxes introduced by any government
(iii) Adverse changes to the currency exchange rate
In all cases we will pay any increase that is less than 2% of your package holiday cost, not including insurance premiums or amendment fees but increases in excess of 2% will be payable by you. If the cost of your holiday increases by more than 10%, you may decide to cancel the holiday and have full refund except for the insurance premiums or amendment fees paid after the booking. If you want to cancel, you must inform us within 21 days of being advised of the increase. In return we will not change the cost of your holiday within eight weeks of departure. Where our costs fall by more than 2% after the package has been booked, we will inform you of the increase or reduced cost to the items listed above.
b) Other Travel Arrangements
You should pay your balance within 56 days before the departure in full, however the price may subject to change due to exchange rate or surcharges imposed by suppliers. At present airlines, airports and government bodies are regularly increasing their fees hence we reserve the right of charging you if these charges apply to your booking.
10) OUR LIABILITY
When acting only as a booking agent, we have no liability whatsoever for any aspect of the travel arrangement and accept no liability for any loss, personal injury or death however incurred, except were caused by our own proven negligence.
We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or threatening to our staff or suppliers in the UK or abroad. Additionally, airline pilots have the right to refuse you to board the aircraft and if this occurs or we consider your behaviour to be unacceptable, your booking will be cancelled with immediate effect and we shall have no further liability to you. If you are overseas, you will be responsible for your own return home and that of any of your party. If you or any person travelling with you causes damage or injury to any property or person or cause a delay or diversion of any aircraft or other form of transport, you agree to compensate us or the supplier affected for any losses and expenses incurred, including legal expenses.
12) TICKET CONDITIONS
Your journey will subject to the conditions of the independent suppliers concerned, copies of which can be obtained upon request. These ticket conditions may therefore limit liability under International Conventions such as the Athens, Warsaw and Montreal Conventions. When arranging these facilities for you, we will rely on the terms of the carrier concerned and they will form part of the contract with you. Within the EU the law grants rights to the passengers who suffer delay, denied boarding or cancellation of their flights in certain circumstances. Full details of these rights are available at all EU airports and are also available by your airline if you are affected. These rights are against the airline and if you are delayed or denied boarding you will not be entitled to any further compensation from us.
Please note that our prices include the airline basic baggage allowance, if any, but many airlines including all "no-frills" airlines now charge additional fees for the carriage of baggage. The fees must be paid prior to the departure of your flight directly to the airline or to us. Please ask for any further information in relation to your flight.
14) DATA PROTECTION ACT 1998
By making a reservation with us you agree to the use and disclosure of the information you provided for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information (including medical information) about you or your travelling party and pass it to insurers; for market research and analysis purposes; to avoid fraud and to enable us to contact you by letter, telephone or e-mail, SMS or any other technology we feel appropriate, with details of our products or those of our suppliers. If you pay by Credit Card, then we may disclose your payment and booking details (including those of your travelling parties) to other companies who require these details in order to process your payment, and / or if the company that has issued your card fails to settle your payment or requires a subsequent repayment. Calls may be recorded for training and quality purposes. If you book via our website, or if you have chosen us to contact you via e-mail, we will communicate with you using the email address provided for travel documents. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. You must inform us immediately of any changes to your method of communication. Please note that you may still need to contact us via our call centre or in writing as required in our Terms and Conditions.
15) IMPORTANT INFORMATION
Passengers must be in the possession of a valid passport, any necessary visas, including transit visas, plus any international health certificates required by the countries being visited. In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Blueberry Travels Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Heath website at www.doh.gov.uk. We also recommend you to check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.
Where possible, Blueberry Travels Ltd. will pass on any special request to the relevant supplier. (e.g. seat request, meal request, adjoining rooms etc) We will always do our best to meet your requirements but no guarantee can be given, and we cannot accept a booking which is based on a special request and accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a sea view room, a supplementary charge will be added to your confirmation invoice or maybe charged locally.
For travellers with special dietary requirements, special meals may be requested and must be done so well in advance of the travel date. Blueberry Travels Ltd. accepts no liability for any requested special meals not being available.
Please contact our sales department to discuss your requirements prior booking your holiday with us, so that we can recommend suitable accommodation and transportation. We will also advise the airline of any assistance required during your flight however this will subject to airline availability and discretion.
Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.
Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another; your itinerary will confirm details of such flights.
Overseas Departure Taxes:-
Many countries impose arrival or departure taxes; these can be paid in advance. The cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.
We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing bed or use a roll away or camp style bed, as space may be limited and you may wish to consider booking an additional room.
Frequent Flyer Schemes:-
Not all airline tickets sold by Blueberry Travels Ltd. are eligible for mileage/points accrual. We strongly advise you to check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Blueberry Travels Ltd. will not compensate if you are unable to redeem your miles.
16) LAW OF CONTRACT
The contract made between the Company and client shall be governed by the Laws of England and Wales and any dispute will be dealt within the Courts of England and Wales. If you live in Scotland or Northern Ireland you may take legal action in their Courts.